Returns and complaints

Filing a complaint

To file a complaint, please follow the steps below:

Return policy

Return of goods

Pursuant to applicable law, you have 14 days to return the product. To withdraw from the contract and return the product you purchased from us, complete the required statement and send it to our address along with the returned product/products:

Radex Poland Sp. Zo.o.
Ul. Przemysłowa 3
14-200 Iława

Please also include with the package containing the statement and the returned product/products all accessories you received with it/them, as well as the receipt or invoice.

Complaint policy

1. Return/complaint form
Complete the return/complaint form and attach it to the shipment. The document should include the following information: first name and last name, email address or correspondence address, phone number, indication of the product number and the reason for the complaint, purchase date and the date the defect occurred.

2.Sending the product back
When filing a complaint, please send the product back together with all its accessories and a copy of the purchase invoice.

3. Shipping
The product being complained about should be sent to the address:

Radex Poland Sp. Zo.o.
Ul. Przemysłowa 3
14-200 Iława

Attention! You can also contact our Customer Service Office—then we will collect the complained-about product from you ourselves.

Return or complaint form

Subject

First name should contain letters only

Your details

The first and last name field is required

Enter a valid email address

Field Street is required

Field House/Apartment number is required

Field Postal code is required

Field City is required

Refund

Field Bank account number is required

Returned or complained item

Field Product name is required

Field Model is required

Field Serial number is required

Reason for return or complaint

Field Description is required

Field Purchase date is required

Field Date defect was discovered is required

Field Purchase document number is required

Add attachment

Invalid file format. Allowed formats: JPG, PNG, BMP, DOC, DOCX, PDF.

Maximum file size is 2MB.

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